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Service Network


Find Bike Mechanic




Find a Bicycle Mechanic Near You!

We've partnered up with bike shops and local mechanics across the country to provide you with a better service and make sure you and your bike are up and running in no time.

You are not limited to the shops below, as our bikes can be serviced by any mechanic. Feel free to recommend us to your local shop if they aren't already listed below.


Check the map to find a Bike Mechanic in your area.



  • The selected shops from the BikesOnline Service Network are all qualified mechanics who are familiar with our bikes. They offer a range of services, including:

    • Bike assembly
    • Bike maintenance
    • Bike repair
    • Bike fitting

    The mechanics in the Service Network are also experienced and knowledgeable, so you can be confident that your bike will be in good hands!

  • The cost of the services will vary depending on the type of service you need and the bike you have. However, the prices are generally comparable to other bike shops.

    Please note, if your bike is still covered by the BikesOnline Consumer Guarantee, please submit an inquiry beforehand, so we can best assist you.

  • Yes, you can get your bike built by a professional mechanic in your area. This is a great option if you do not feel comfortable putting the bike together on arrival by yourself.

    We suggest calling your local store to see what pricing and timeframe they offer to build the bike for you.

  • If you don't live near one of the shops in the Service Network, you can still get your bike serviced by any other qualified mechanic. However, you may not be able to take advantage of the same benefits that are offered through the BikesOnline Service Network.

  • To make a Consumer Guarantee claim, you will need to submit an inquiry prior to conducting the service. Our team will ask for photos and a detailed description of the issue to determine if the defect is covered by the manufacturer warranty.

    If your bike is still covered under the Consumer Guarantee and you choose to use one of the shops in our network, then you will not have to pay for any repairs or replacements provided it will be considered a product fault under the policy.

    If you choose to use a different bike shop, please let us know what the shop is and how to contact them. We will then work with you and your chosen mechanic to determine the best resolution.

    Here are some things to keep in mind when making a Consumer Guarantee claim:

    • No matter when the issue arises with your bike we always want to be informed, the more information the better.
    • You will need to provide proof of purchase when you make a claim. This will usually be the sales receipt or invoice.
    • Not all issues can be covered under our Consumer Guarantee but that doesn't mean we won't try our best to get your rolling one way or another.
    • The Consumer Guarantee does not cover damage that was caused by misuse or abuse, including wear and tear.

    If you have any questions about the Consumer Guarantee policy, please see more information in our Help Centre article or contact us.


For further inquires contact us here or visit our Help Centre.